If you wish, you can choose to unsubscribe at any time. To see your estimated ship time, review our delivery times, If there is a problem with your order, please fill out our. ca_davidstea@pwc.com. Infusers & Accessories. Check our FAQ page for answers to your most frequently asked questions. With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to scratch. Good tea, terrible customer service. We will gladly return or exchange unused items within 30 days with the original receipt. BEWARE THE COLOR CHANGING WHALES MUG. Company Reviews; Company Culture; 10 of the Best Companies for Working From Home; 11 Companies That Let You Work Remotely; The Top 20 Jobs With the Highest Satisfaction Interview. Benefits that aren't interesting to the customer or that the customer may not acknowledge are omitted. Enjoy up to 20% off on loose leaf tea only. They're seriously passionate about their teas. Application. You will receive a booklet with your subscription box with instructions included on how to join the Tea Tasting Club Facebook group. On the subscription box page, you will have the option to buy or gift a subscription box. David's Tea Customer Service- HELP? Please turn it on to experience the complete, life-changingly beautiful experience of this site. If there is a problem with your order, please fill out our Contact Us form. Can't make it to a store? Our primary executive offices are located in Montreal, Quebec, Canada. Once your order is confirmed, you will receive a link to a PDF Greeting Card for the subscription that you can print or send electronically to your gift recipient before they receive the box! If you’ve reached out to us, please rest assured that you’re in the queue and we’re working on getting back to you as soon as we can. There will be instructions on how to join in the box you receive! Ok, so maybe this is just an awful April Fool’s joke? Just enter that number on the carrier’s website to see your tracking information. We do not accept discount codes to be used on subscription boxes. What we can tell you is that there will be a variety of teas (including some sneak peeks! The specifics of the box will remain a surprise for you or the person you are gifting it to. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. If you received your subscription box as a gift, you will need to contact the purchaser, who can then have this information updated on your behalf. Please make sure you are subscribed to the DAVIDsTEA newsletter to be the first to know when the sneak peek teas are launching! You will receive a confirmation email once your order is placed. Please note that your shipping address cannot be changed on the current order once it is placed, but can be changed for all future shipments within the subscription. DAVIDsTEA offers returns and exchanges on unused purchases within 30 days. We love tea, but not spoilers! All gift cards and sale items are final sale. Media Contact PELICAN PR Lyla Radmanovich 514-845-8763 media@rppelican.ca If you have questions or need assistance concerning your account, OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. | Bienvenue au par-thé! The phone interview consult was amazing. I briefly met with the store manager. A free inside look at company reviews and salaries posted anonymously by employees. I purchased 2 Nordic mugs ($9.50 X2)and variety 20 tea pack ($15.00) that was on sale on Dec. 31, 2019 at the Richmond Centre Store (*****). Please note that it may take us longer than usual to reply during especially busy periods. Our customer service team will deduct points from your account and respond back to you with how to claim your free tea in store. Sorry for any inconvenience. There will be no charges after the full payment is taken. Unfortunately, we only offer shipping within Canada and the USA at this time. Travel Mugs. Already registered? www.davidstea.com As such, customer benefits are restricted to those value propositions that customers recognize. You can subscribe for 1 year and receive 4 seasonal boxes. Buy 8 oz of select wellness teas. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. Steepers, Pitchers & More. Sorry for any inconvenience. Please enter your name and password. 525 DAVIDsTEA reviews. OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. We offer full refunds and exchanges on unused tea accessories, and in-store exchange or store credit on unused loose leaf tea, food, sweeteners and beauty products. DAVIDsTEA Inc. is committed to providing each customer with the highest standard of customer service. You can expect a box once every 3 months, starting January 8. I interviewed at DAVIDsTEA (Boston, MA (US)). Beware of ordering online! Enjoy up to 20% off on loose leaf tea only. $5 flat fee shipping & Free shipping over $75. Read honest and unbiased product reviews from our users. If you are Canadian and want to ship to a US address, you can visit, If you are American and want to ship to a Canadian address, you can visit. So I purchased the gorgeous color changing whales nordic mug from DavidsTea when I was picking up the spring line of teas to try. Already registered? 530 DAVIDsTEA reviews. I’ve tried mobile and on … You can cancel your subscription at any time. DAVIDsTEA is a homegrown Canadian specialty store focusing on tea and tea accessories. Telephone Number: +1 (855) 702-3006 Email Address: customerservice@davidstea.com Purchases can easily be returned by mail (free of any return shipping or handling fees) if you use the prepaid return label.Please note that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Get 2 oz FREE. Please ensure that you cancel at least 10 days before your next box is planned to ship to receive a full refund for the remaining boxes. Please allow at least three weeks for your return to be processed; you will receive an email confirmation once your return has been processed. DAVIDsTEA 5430 Ferrier, Mount-Royal Quebec, Canada H4P 1M2. ), exclusive teaware, special offers, exclusive access to our Tea Tasting Club, and so much more! They have stopped responding to any inquiries. We do not have a referral program for our subscription boxes at this time. To purchase a subscription on our US site, we accept VISA, Mastercard and American Express credit cards, as well as VISA debit cards. This exclusive Facebook group is open to all customers who purchased or were gifted a subscription box. A free inside look at company reviews and salaries posted anonymously by employees. We do not offer customization options for our subscription boxes at this time. To find out how to return a product, please refer below. DAVIDsTEA (USA) Response Jan 16, 2020 Hello, While we do understand the customer's point of view, legally we do not have to stipulate verbally that the item is final sale, as long as it is indicated on the receipt, however ethically speaking it is good customer service to state this verbally. Customer perception is one of the most valuable aspects of a company. We believe that our product development platform and level of innovation have helped us earn a strong and loyal customer following that is passionate about DAVIDsTEA. Check our FAQ page for answers to your most frequently asked questions.Additionally, if you have any questions about promotions, shipping times, or your order status, please visit the following pages: Contests and Promotions, Shipping Information, or Order Status.Still have questions or concerns? Once your subscription box is shipped, you will receive a shipping confirmation email with your tracking number. 3. It was fun and light hearted. 9:00AM-5:00PM (ET) 1-855-702-3006. The Investor Relations website contains information about DavidsTea Inc's business for stockholders, potential investors, and financial analysts. Almost all customer service disputes can be resolved to the customer's satisfaction by using our Customer Service, reachable at www.davidstea.com/contactus . I interviewed at DAVIDsTEA in March 2018. Once again, DavidsTea customer service is amazing. DAVIDsTEA | 32,859 followers on LinkedIn. You will receive all new items and teas in every box. Please turn it on to experience the complete, life-changingly beautiful experience of this site. Offering great tea, friendly store environments, and above-and-beyond customer service, DAVIDsTEA opened its doors for the first time on Queen Street in Toronto, Canada, in 2008. Organic Teas. Interview. You will purchase a subscription for 1 year (total of 4 boxes) and the subscription will automatically end after the 4th box. Find helpful customer reviews and review ratings for DAVIDsTEA David’s Top 12 Tea Sampler, Loose Leaf Tea Gift Set, Assortment of 12 Fan Favourite Teas, 106 g / 3.8 oz (SP) at Amazon.com. If someone in your life is a tea lover, or a newcomer who wants to discover the wonderful world of tea, then this is the gift for them! Do you accept returns or exchanges on items in the subscription box? Please note that your billing address and payment method cannot be changed on the current order once it is placed but can be changed for all future shipments within the subscription. Monday to Friday. All refunds will be processed using the same method of payment as the original purchase. If you would like to cancel your subscription, please fill out our Contact Us form. There will be a one-time charge for your annual gift subscription (4 boxes) when your order is placed. You can then choose to renew for another year! Once you are on the subscriptions page, you will then be able to modify the billing address and credit card for future shipments. They will be surprised and delighted 4 times in the next year with specially curated teas, exclusive teaware, special offers and access to the exclusive Tea Tasting Club. DAVIDsTEA Customer Service Contact Info. Some will be available on our website for you to purchase right away and some teas included in your box will be sneak peek teas that will not be available until a later date. If you have questions or need assistance concerning your account. Returns with a gift receipt are eligible for exchange or store credit only. Purchased something at one of our locations and wish to return it?For items purchased in store that you wish to return or exchange, simply visit your local DAVIDsTEA. Other questions? If you encounter any issues with your order do not expect any type of customer support from David's tea. The booklet included in your subscription box will include instructions on how to steep each specific tea in your box! You do not! We're currently unable to process your request for technical reasons. Explore our premium Black tea, Green tea, Matcha tea, Herbal tea, White tea, Maté tea, Oolong tea, Rooibos tea, Pu'her tea, tea accessories and more! With our range of traditional premium teas to fun & innovative blends, we can satisfy any palate or craving. We do not currently accept returns or exchanges on our subscription boxes, nor any of the individual items within the box. The Tea Tasting Club is designed to bring together tea lovers, to discuss the boxes you receive, teas you love, recipes, tips and tricks, and most importantly, share the tea journey together. If you would like to gift the subscription, please select “Gift”, and make sure you enter the correct applicable information for the gift recipients, including their full name and shipping address. If you cancelled your subscription and would like to reactivate, we invite you to go through the subscription steps again to re-enroll. All refunds will give back money on the original form … If you place your order on the American website, you will be billed in USD. At this time, we do not offer corporate or bulk gifting of our subscription box. Please note that re-enrolling will activate your subscription for another year (4 boxes). Shipping is free with the purchase of your box! Buy 8 oz of select wellness teas. Premium Loose Leaf Tea. To purchase a subscription on our Canadian site, we accept VISA and Mastercard credit cards, as well as VISA debit cards. I would never order from them again and only hope we get our Christmas tea before they go out of business completely and rob us of our money. Investor Contact MaisonBrison Communications Pierre Boucher 514.731.0000 investors@davidstea.com. Your browser's Javascript functionality is turned off. 9:00AM-9:00PM (ET) Saturday and Sunday. Note that your financial institution may take longer to reflect the transaction.We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. Tea Press & Pitcher Press. DAVIDsTEA Organic The Skinny Loose Leaf Tea Iconic Tin, Premium Oolong Tea with Pu’erh, Ginger and Eleuthero for Weight Loss, 2.8 oz / 80 g 4.8 out of 5 stars 7 $19.00 From their extensive blends, to seasonal favourites, DAVIDsTEA has got you covered for all of their tea needs. Buy the best loose leaf tea at DAVIDsTEA. Once you are signed in and on your account page, select “My subscriptions” listed on the left-hand side. Once you are on the subscriptions page, you will then be able to modify the shipping address for future shipments. Explore Our Collection Of Loose Leaf Teas, Tea Samplers & Tea Accessories. The subscription is currently a year-long experience with 4 boxes total. Reach out to our Customer Experience team by filling out our Contact Us form, by calling 1-855-702-3006, or by chatting with us from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday.Please note that it may take us longer than usual to reply during especially busy periods. Please make sure to include your order number, and list the items you wish to return, and we’ll reply with instructions on what to do next.If your order is eligible for a return, we will provide you with a pre-paid return shipping label. Returns are accepted both online by filling out the customer service form or in-store with the presentation of the original receipt. It’s a gift that keeps on giving! If you’re unhappy with your purchase of one of these items, please feel free to complete our Contact Us form, and we’ll get back to you with a proposed solution.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. Additionally, we do not accept in store purchases to be returned to our online store. Purchased something online and wish to return it?For items purchased online within the last 30 days that you wish to return or exchange, simply fill out our Contact Us form. We hope you love shopping at DAVIDsTEA as much as we love working here. Prepacked Teas. 2. Get your tea delivered right to your door! You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. Get news and promotions quickly by signing-up to our newsletter. We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday.Please note that it may take us longer than usual to reply during especially busy periods. Don’t forget to click “Save changes” at the bottom of the form to ensure all new information is saved! Get news and promotions quickly by signing-up to our newsletter. There will be a one-time charge for your annual subscription (4 boxes) when your order is placed. Welcome to the world's best tea party! We know we’re behind in getting back to your important questions & concerns. This will depend on the tea you are looking to purchase. Not head over heels with your latest purchase? She showed me around the store and asked me a few questions about how I would handle certain customer service based situations. Your browser's Javascript functionality is turned off. The phone screening was quick, unitrusive and the little conversation gave me insight into what the company will be all about. David's tea provide top class expensive teas with bottom class customer service. | Great tea, friendly stores and above-and-beyond customer service. 11,854 were here. If you place your order on the Canadian website, you will be billed in CAD. The water temperature and time will vary based on the blend and so check out the booklet to make sure you are steeping it just right! Items purchased from November 16th, 2020 to December 31st, 2020 can be returned or exchanged with the original receipt until January 31st, 2021, in accordance with our return policy stated above. Importantly, the DAVIDsTEA business model is based on innovation, quality and the customer experience. $5 flat fee shipping & Free shipping over $75. I applied online. Contact frequentsteeper@davidstea.com to announce your new job with us and ask about next steps. We currently cannot pause a subscription; however you can cancel and reactivate your subscription at any time. To join the Tea Tasting Subscription Box Program, you will need to purchase an annual subscription for which you will receive 4 seasonal boxes throughout the year filled with a variety of teas, exclusive teaware, special offers, etc. This serves as a guideline for employees who are selling or representing the product to the customer. easy going and very personable. Additionally, we do not accept in store purchases to be returned to our online store. Please enter your name and password. Improperly using the Frequent Steeper program yourself or on With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to snuff. I received an email saying that David’s Tea is having a 20% off sale from 12pm-5pm EST and I have been trying for hours now to even get tea into my cart (it keeps deleting out the cart!) Amazon.com : DAVIDsTEA David’s Top 12 Tea Sampler, Loose Leaf Tea Gift Set, Assortment of 12 Fan Favourite Teas, 106 g / 3.8 oz : Grocery & Gourmet Food If a dispute should arise between you and DAVIDsTEA, we want to provide you with a resolution that is efficient and cost effective by using our Customer Service team. We're currently unable to process your request for technical reasons. Customer benefits are reasons a product or service is valuable to a customer. Terrible customer service, nonexistent really, we are still waiting for our guaranteed Christmas delivery. Get 2 oz FREE. Their focus is on serving you great tea with the best and most personal customer service. Just bring in the unused item within 30 days of your original purchase along with your receipt and we’ll gladly offer a refund, exchange, or provide a store credit in the form of a DAVIDsTEA gift card, which can be used online, or in store.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. A year-long experience with 4 boxes total experience with 4 boxes total receive all new and. Check our FAQ page for answers to your important questions & concerns a surprise for you or the you... And financial analysts, starting January 8 to process your request for technical reasons on subscription boxes davidstea customer service any. Bottom class customer service disputes can be resolved to the customer 's satisfaction using... 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